Frequently Asked Questions

You can earn two main types of reward currency:

• Points: Earned primarily through purchases and friend referrals. Points can be redeemed for shopping vouchers and gifts.
• Stamps: Earned by completing interactive Missions in the app. Stamps can also be redeemed for shopping vouchers and gifts.

You can earn Points in two main ways:

1. Make purchases at Skechers Hong Kong & Macau stores or online at skechers.com.hk. Make sure you have logged into your account or presented your member ID at the cashier before checkout.
2. Successfully refer friends to join the Skechers Plus program.

Members earn 1 Point for every HK$1 spent. Special promotions (e.g., Thankful Month) may offer extra bonus Points on selected items.

You earn Stamps by completing Missions in the "Missions" section of the Skechers Plus app. Types of Missions include:

• APP Check-in Mission: Check in daily in the app.
• Instore Check-in Mission: Scan the QR code at any Skechers store.
• Video Mission: Watch promotional videos.
• Complete Personal Profile: Fill in and verify your details.
• Ad-hoc Exclusive Missions: Participate in special activities.

You can check both balances by logging into your account on the Skechers Plus app. For a detailed Point/Stamp history, go to "Account" → "Point Accumulation" or "Stamp Accumulation".

You must use the Skechers Plus app. Visit the "Rewards" page to browse all available shopping vouchers and gifts. Select your desired reward and, if applicable, a pick-up location.

No. Once a redemption of Points or Stamps is confirmed, the corresponding currency is instantly deducted from your account. The transaction cannot be changed, cancelled, or refunded.

Yes. All Points and Stamps earned in a calendar year will expire on 30th April of the following year (e.g., Points/Stamps earned in 2024 will expire on 30 April 2025).

Rewards must be collected or used at the designated location within the validity period specified in the app. Failure to do so will result in automatic forfeiture with no refund.

All rewards listed on the "Rewards" page are subject to availability on a first-come, first-served basis. Skechers reserves the right to replace or terminate any reward without prior notice.

Points/Stamps redemptions can usually be combined with other promotions unless otherwise stated. Some exclusions may apply during special sale events.

GO RUN Stamps are a special stamp currency exclusive to participants of the SKECHERS HK RUNNING CLUB workshops. They are separate from the regular Mission Stamps and can only be redeemed for specific Running Club gifts.

To earn GO RUN Stamps, you must attend a RUNNING CLUB workshop. The event assistant will provide an activation code and a check-in QR code.

In the app, go to "Missions" → "RUNNING CLUB", enter the activation code to unlock your GO RUN stamp card, then scan the QR code each time you check in to earn 1 stamp per check-in.

GO RUN Stamps use a separate stamp card with different rules:

• Redemption: 3 stamps = 1 gift. Each card allows for 2 gifts, which must be redeemed in order.
• Redemption Location: Gifts are redeemed with the event assistant on the day of the workshop.
• Validity: The stamp card has no expiration date. Once redeemed, the gift voucher is valid for 180 days.
• Gift Details: The specific gift for each tier is revealed only upon unlocking that tier. Gifts are subject to change without notice.

No. GO RUN Stamps cannot be used on the general "Rewards" page. The associated gifts are curated specifically for the RUNNING CLUB program, are subject to change, and cannot be selected by participants.

Click "Forgot Password" on the login page of the Skechers Plus app. You will receive an SMS OTP to your registered mobile number to verify your identity and reset your password accordingly.

Update your details in the app, or contact our customer service team for assistance.

Please contact our customer service team for assistance.

Contact customer service with your receipt details. We can manually add Points within 14 days of purchase.

No, all rewards are non-transferable and can only be used by the account holder.

Points earned on the returned item will be deducted from your account balance. This applies to returns from online purchases and concept stores in Hong Kong & Macau.

Yes. We take data privacy seriously and protect your information in accordance with our privacy policy.

Contact us via:

• Email: shopcs@skechershk.com
• Phone: (852) 2485-8800

For the most current information, please visit https://www.skechers.com.hk/pages/cs-membership or ask in-store.