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Assistant Training Manager

Posted on 2024-03-21
Kwun Tong


The incumbent will be responsible for designing & implementing training programs for Frontline team. Closely work with Operations Supervisors, Area Managers, Shop-in-charges as well as Customer Service Executives to understand training needs of retail staffs, develop training materials and enhance team’s capability through training and coaching so to support Retail channel in achieving business objectives.


  • Work with Training & Development Manager to identity training needs of retail staff
  • Design training contents, prepare training materials and deliver the programs that includes but not limited to the topics including product knowledge, selling skills and customer service
  • Conduct on-going field coaching to assess and enhance selling skills of Frontline sales and management capability of store management team
  • Maintain training records and review effectiveness on regular basis
  • Regular review and update training materials
  • Coordinate with internal parties to provide training for new product launch or special promotions
  • Provide coaching and mentoring for new joiners
  • Participate in other projects as required


  • Bachelor's Degree or above
  • Minimum of 3 years' of experience in Frontline training, preferably in Retail, F&B or Hospitality industries
  • Proactive with positive mindset. Customer oriented, detail-mined, a good team player with strong interpersonal skills
  • Strong interpersonal and communication skills to liaise with internal and external parties
  • Proficient in MS Office applications and Chinese word processing
  • Good command of both spoken and written English and Chinese

We offer attractive remuneration packages and good prospect of career advancement to the right candidates. Interested parties please click on the “Apply Now” button with staying current and expected salary to Human Resources Department (

All information received will be kept in strict confidential and only for employment-related purpose.